1. Who are we, what is the purpose of the Royal Therapy Clinic Platform and what is the purpose of these General Terms and Conditions?
Psychology Private Practice Madalina Miron, as a personal data operator, collects and processes data in accordance with the provisions of Law no. 677 from 21.11.2001, and from 25.05.2018 and with the provisions of Regulation no. 679 of 27.04.2016 regarding the protection of natural persons regarding the processing of personal data and regarding the free circulation of such data.
In the processing of this data, we take into account the laws in force regarding the protection and processing of personal data. For this purpose, we have taken the appropriate technical measures and established a series of internal technical and administrative procedures, we have carried out trainings within the cabinet, in order to raise the awareness and responsibility of the cabinet members.
The personal data collected by our office, through the website or through direct communications, are carried out for the purpose of fulfilling your requests.
If you are a visitor, only those data recorded by the cookies accepted by the visitor at the time of the first visit to the site, through the cookie policy notification window and described in the Cookie Policy page, are recorded.
The duration of keeping and processing personal data is closely related to the collaborative relationship between our firm and you as a client or potential client. The data can be deleted at the explicit request of the owner or as much as is necessary to achieve the purposes stated through this page.
The data necessary for the preparation of fiscal invoices and contracts are kept for a period necessary to fulfill the legal obligations (fiscal, archiving) imposed by Romanian law.
Each user of our site is presented at the time of the first visit to the site with the list of cookies collected or that collect, in one way or another, explicitly or implicitly, data that may fall into the category of personal data. This is done through the notification at the bottom of the site, through which the visitor has the opportunity to accept the privacy and data protection policy.
In the case of forms, they are only transmitted the status of reading and acceptance of the data collection and protection policy, this being certified by the mandatory ticks at the bottom of each form.
The request for modification, update, deletion of data will be addressed in writing or to the email address contact@royaltherapyclinic.ro and will include mentions regarding the option of communicating the answer, respectively on physical or electronic support. The communication of the answer to such requests will be made within 30 days from the date of receipt of the request.
For any question about how the data of the persons concerned is used or if any additional clarifications are needed in relation to any aspect related to data processing, they can be addressed to the data protection officer within the company, via email contact@royaltherapyclinic.ro/.com or personally submitting a holographically signed notification at the office’s headquarters at Str. Racari, No.16 BL.44A Sc.1 Ap.15, sector 3, Bucharest, Romania.
This information is supplemented with the provisions of Law no. 677 from 21.11.2001, and from 25.05.2018 and with the provisions of Regulation no. 679 of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free circulation of such data, as well as with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection natural persons regarding the processing of personal data and the free movement of such data and the repeal of Directive 95/46/CE.
“Royal Therapy Clinic” – Cabinet Individual de Psihologie Madalina Miron (hereinafter referred to as the “Operator” or “we”) is the operator of the internet platform available at the address www.royaltherapyclinic.ro/www.royaltherapyclinic.com (hereinafter referred to as the “Platform”).
Royal Therapy Clinic provides an online platform that connects/facilitates the interaction between Specialists, who can perform an activity legally online and/or in a physical location (headquarters, practice, office, etc.) and Clients who seek or need the services practiced by them (hereinafter referred to as “Services”), services that can be accessed at www.royaltherapyclinic.ro or www.royaltherapyclinic.com (hereinafter referred to as “Site”, “Platform”, “Online Platform”) and/or as applications for mobile phones, tablets, other smart devices or even through API (Application Programming Interface) (hereinafter referred to as “Applications”).
The platform contains:
- information for the general public, with an emphasis on psychotherapy and counselling;
- the interface for providing online consultations, especially in the field of therapy and coaching by experienced therapists.
Through the Platform, we provide our services on the basis of a contract for the provision of services and the use of the Platform (hereinafter referred to as the “Agreement”), which consists in particular of providing access to the Platform, allowing the creation of an Account, managing the Account, allowing the use of the Platform and other services described in these Terms and Conditions (“Services”).
These Commercial Terms and Conditions (“Terms and Conditions”) apply to the Contract that we, as the Platform Operator, enter into with any user of the Platform who books and participates in individual Sessions through the Platform (referred to as the “Client” or “you”) (the Client and the Operator, hereinafter collectively referred to as the contractual “Parties”). These Terms and Conditions govern our mutual rights and obligations arising in connection with or under the Contract. These Terms and Conditions form an integral part of the Agreement. We may also negotiate a Contract under conditions other than those set forth in these Terms and Conditions, in which case the provisions set forth in the Contract shall prevail.
If you are interested in using the Platform and booking a Session, you are required to accept these Terms and Conditions, familiarize yourself with the Privacy Policy and enter into the Agreement with us.
We may unilaterally amend or supplement the wording of the Terms and Conditions at any time. The new wording of the Conditions enters into force on the 15th day after its publication on the Platform. If you do not agree with the new wording of the Terms, you can immediately terminate the Agreement by email. This will not affect the rights and obligations arising during the period of validity of the previous text of the Terms and Conditions. In this case, the contract will be terminated the day before the effective date of the notified change. If you do not exercise your right to terminate the contract, the new wording of the Terms and Conditions will be considered accepted.
If you need to contact us, you can do so via the following contact details:
e-mail: contact@royaltherapyclinic.ro
phone: + 0770 830 967
2. Who is the platform for?
The platform is intended for the general public to raise awareness about the topic of psychotherapy and mental health. In addition, through the Platform it is possible to set up an appointment (a “Session”) with a consultant in the field of therapy, coaching or counseling (a “Therapist”).
3. Do we offer health services?
We do not provide health services. Health services, in the sense of Law no. 372/2011 on health services, are not provided or mediated through the Platform. The mediation or provision of health services is neither the intention nor the purpose of both the Operator and Therapists and the Platform.
By booking a Session, you come into contact with the Therapist voluntarily and at your request. You acknowledge that this contact and communication within the Session is not part of medical care, and the Therapist does not assume responsibility for your health.
If you receive, during a Session, a recommendation from the Therapist to seek professional help, you are obligated to consider these recommendations and consider them in your next course of action. Neither the Operator nor the Therapist bears any responsibility for your actions before, during or after the Session. You are always responsible for all your decisions and actions.
4. What is the content of our Services?
Under the Agreement, we undertake to provide you with the Services to the extent permitted by the platform’s functionality.
You acknowledge that we are not a provider of consulting services. Sessions are provided by Therapists, with whom you enter into a special contract for the provision of counseling services (“Therapist Contract”). The contract with a Therapist is made during the first therapy session and may differ from one therapist to another. The terms of the contract are discussed with the therapist you choose, as well as the remuneration and the way to pay for a session.
You acknowledge that ordering a Session through the Platform does not create any contractual relationship between us and you. All contractual relationships arising from ordering a Session are between the relevant Therapist and you.
If you breach your obligations under these Terms and Conditions to us or to the Therapist, whether intentionally or unintentionally, you are responsible for the damage caused and agree to reimburse us for all costs that we have had to bear in order to remedy the harmful condition that occurred because of your criminal behavior.
Please note that the content of the Platform, including profiles of Therapists, is for informational purposes only and does not constitute an endorsement or endorsement of the products, services, procedures, treatments, manufacturers, suppliers, brands or ideas depicted or described.
You acknowledge that the Platform may not be available 24/7, in particular with respect to the necessary maintenance of our hardware and software equipment or the necessary maintenance of the hardware and software equipment of third parties that provide us with the operation of the Platform or other related services, due to cases of force majeure, the action of third parties or a power or connectivity failure.
5. To what extent are you liable when you use the Platform? Is our liability as platform operator limited in any way?
The Company assumes no responsibility for the Sessions and the content posted on the Therapist Profile, as well as for the proper provision of the Sessions. The therapist is fully responsible for any harm caused by the therapist’s sessions or information. However, you are always responsible for your own actions before, during and after a Session.
You undertake to bear all legal consequences arising from the breach of your obligations, such as the obligations set out in these Terms and Conditions, the Contract, the Contract with a Therapist or the obligations set out in generally binding legal regulations. In addition, you are required to reimburse us for all costs and expenses incurred as a result of third-party claims against us due to your breach of obligations. This does not affect the right of the Operator and third parties to compensation (material and moral damages) arising from the violation of any of the Customer’s obligations.
6. What happens to your personal data?
Both the Operator and the Therapist process your personal data in accordance with the applicable legal regulations for the purpose of executing the Contract and providing the Services in accordance with these Terms and Conditions. For more information on how your personal data is processed, see the GDPR Privacy Policy.
These Terms and Conditions enter into force and effect on February 15, 2023. The Terms and Conditions are subject to change.